Reference

How We Protect Your Privacy on ayowd

Q: How do I delete my account and all my personal data?

Email privacy@ayowd.club with your username and 'Account Deletion Request' in the subject line. We'll remove your account and personal data within five business days, though payment records stay for three years under banking rules, as stated in this policy.

When you open an account with ayowd, your data stays secure and under your control.

Account verificationPayment securityData retentionYour access rights

Explore Lobby Read FAQ

What We Collect & Why

ayowd Service availability depends on jurisdiction. Users are responsible for checking local law before access.

We collect your name, email, phone number, and account details when you register so we can verify your identity and prevent fraud. During deposits and withdrawals via DANA, OVO, GoPay and QRIS, we record transaction IDs and timestamps to keep your money secure and meet banking

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rules. We also collect device information — your IP address, browser type, and how you move through the lobby — to detect suspicious activity and improve performance for players in Makassar, Semarang and across Indonesia. Your game history lives on our servers so you can check
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your activity anytime. We never sell your data to third parties. Access to your account information depends on local law and regional regulations; where local law permits, you can request a full copy of your records by contacting support.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REACH US ANYTIME

Privacy Questions & Data Requests

Your right to your own data is central to how we operate. If you want to see what we hold, delete information, or change how we use your details, reach out through any of these channels. Our support team responds within 24 hours on weekdays and will walk you through the process step by step.

Team online

Live Chat

Open the chat icon in the bottom-right corner of the lobby. Our team is available Monday to Friday, 09:00–18:00 Jakarta time, and Saturday 10:00–16:00.

Email Support

Send your data request or privacy question to [email protected]. Include your account username and the specific information you need. We'll reply with full details in 1–2 business days.

In-Account Settings

Log in, go to Settings > Privacy & Data, and use the request forms there. You can download your account history, ask for a data export, or flag content for review without leaving ayowd.

HOW WE KEEP IT SAFE

Security, Cookies & Your Control

Every deposit you make via DANA, OVO, GoPay or QRIS is encrypted end-to-end so no one can intercept it mid-transfer.

Encryption & Payments

All DANA, OVO, GoPay and QRIS transactions use 256-bit SSL encryption. We never store your full card details or digital wallet credentials on our servers.

Two-Factor Authentication

Set up 2FA in Settings > Security to add a PIN or one-time code step when logging in from a new device. This blocks unauthorized access even if your password leaks elsewhere.

Cookie Transparency

We use functional cookies (session & login), analytics cookies (page behaviour), and preference cookies (your language choice). You control all of them via your browser — opt out anytime.

Data Retention

Active account data stays with us for the life of your account. After you close it, we keep records for three years for dispute resolution, then delete them unless local law requires otherwise.

Account Changes & Deletions

Update your email, phone, or name anytime in Settings > Profile. To request account deletion, contact [email protected]; we'll process it in five business days.

Dispute & Escalation

If you disagree with how we've handled your data, you can request a review via email or live chat. We'll investigate within 10 business days and explain our findings in writing.

Privacy & Data FAQs

Below are the questions we hear most from Indonesian players about data, payment records, cookies and account access. If your question isn't here, email [email protected] or use live chat Monday–Friday, 09:00–18:00 Jakarta time.

Yes. Go to Settings > Privacy & Data > Request Data Export. We'll email you a full record of your account details, login history, transaction records and game activity within 48 hours. You can also call our live chat team to request it immediately.

We store payment transaction records — including deposit and withdrawal confirmations — for three years after your account closes, per banking compliance rules. While your account is active, we keep full transaction history so you can review any time in your Wallet.

No. We never sell personal data to third parties for marketing or any other purpose. We only share data with payment processors (DANA, OVO, GoPay, QRIS providers) to complete your transaction, and with law enforcement where local law requires it.

Yes, you can disable all cookies in your browser settings. You'll stay logged out between sessions and need to enter your password each time. Performance and preference features may work differently, but the lobby and games remain fully playable.

Email [email protected] with your username and 'Account Deletion Request' in the subject line. We'll remove your account and personal data within five business days, though payment records stay for three years under banking rules, as stated in this policy.

Your account stays active and your data remains secure. We don't delete inactive accounts or expiry your balance. If you forget your password, use the 'Forgot Password' link to reset it, or contact live chat support for help recovering access.

We use gameplay and session data to improve the platform and personalize your experience — for example, showing you games you've played before or suggesting new titles based on your preferences. We do not sell this data or use it for external marketing campaigns.

How We Protect Your Privacy on ayowd

Privacy Questions & Data Requests

Live Chat

Email Support

In-Account Settings

Security, Cookies & Your Control

Encryption & Payments

Two-Factor Authentication

Cookie Transparency

Data Retention

Account Changes & Deletions

Dispute & Escalation

Privacy & Data FAQs

01 Can I download a copy of all my data?

02 How long do you keep my DANA, OVO, GoPay and QRIS payment records?

03 Will ayowd sell my data or share it with other companies?

04 Can I turn off cookies and still play?

05 How do I delete my account and all my personal data?

06 What happens to my account if I don't log in for a long time?

07 Does ayowd use my gameplay data for marketing?

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